Speech Emotion Recognition
An advanced NLP and Audio analysis AI utilizing Gated Recurrent Units (GRU). It extracts complex human emotional insights directly from speech nuances, providing deep behavioral analytics.
- Raw audio waveform processing and feature extraction
- GRU-based temporal sequence modeling for shifting emotions
- Multilingual tone and sentiment detection capabilities
- Scalable architecture for processing bulk customer service calls
Project Impact
Revolutionized customer service quality assurance by automatically flagging calls with high frustration or anger, allowing immediate intervention and de-escalation by human managers.